We’re pleased to let you know that Caulfield Aquatics has upgraded its customer management system from Links Modular Solutions to Perfect Gym, on 15 April 2026.
Frequently asked questions
- Login to the Customer Portal
- Select ‘My Bookings’
- Select the date you are absent
- Select ‘Manage Bookings’
- Select ‘Cancel booking’ next to the student’s name
- Select ‘Confirm Cancellation’ and you will receive a make-up credit (see the Make Up Policy page on our website for terms and eligibility).
- *Please note our staff are happy to show/teach you in-person if you need a hand, however make up lessons must be self-managed by parents.
- Login to the Customer Portal
- Select Book
- Select Courses
- Select the blue toggle-switch in the top left hand corner to “single/make-up lesson”
- Use the filter to select your relevant level
- Use the timetable to find your preferred day and time associated to your level
- Select ‘Book now’ to bring up your options
- Select ‘Book now’ next to the student’s name
- *Please note our staff are happy to show/teach you in-person if you need a hand, however make up lessons must be self managed by parents.
How do i change a lesson time (transfer classes)
- Login to Customer Portal
- Transfer student to new class time
- Select ‘Book’ tab
- Select ‘Courses’
- Filter by Activity type ‘Swimming Lessons’
- Filter by level required for example ‘Level 2’
- Find day and time required.
- Click ‘Enrol now’
- Next to the student’s name click ‘Transfer here’ (clicking ‘Enrol Now’ will start a new enrolment, make sure to only click ‘Transfer Here’)
- Select the group you wish to transfer from
- Select ‘Next’
- Confirm changes made
- Select ‘Confirm transfer’ (double check the date of your first lesson)
My child has progressed to the next level, what do I need to do?
Once you have been assessed and have received a progression certificate you are able to enrol into a new class with your new level online.
- Login to Customer Portal
- Transfer student to new class time.
- Select ‘Book’
- Select ‘Courses’
- Filter by Activity type ‘Swimming Lessons’
- Filter by level required for example ‘Level 1’
- Find day and time required.
- Click ‘Enrol now’
- Next to the student’s name click ‘Transfer here’ (clicking ‘Enrol Now’ will start a new enrolment, make sure to only click ‘Transfer Here’)
- Select the group you wish to transfer from
- Select ‘Next’
- Confirm changes made
- Select ‘Confirm Transfer’
How do I track my child’s progress?
Login to Customer Portal
To View assessment
- Select ‘My Account’
- Select ‘Skills’
- Select which student you would like to view the skills for by using the drop-down box.
Does swimming run throughout the year?
Swimming lessons continue throughout the year.
If your lesson falls on a public holiday, lessons will not run, and payment will not be deducted for the lesson.
There is a break over the summer / new year period where swimming lessons can be suspended. We will send information out on how to action this closer to the end of the year.
